Your privacy and confidence in using our site is very important to us. Any personal information you provide to us via our site will be held in the strictest confidence, and is collected only so that we might provide products and services that are better tailored to your needs.
Collection & Use of Personal Information
Generally the personal information we collect from you depends on how you use our site.
If you visit our site and read or download any information Kayell Australia will collect details of your domain name, server address, date and time of your visit to our site, and the pages you browsed or downloaded within our site. This information is aggregated, and used for statistical or web development purposes only.
If you are subscribing to our online webstore, eNews mailing lists or asking us for information in our Contact Us or Quote section, we may need to collect personal contact details from you so that we can respond to your information request. The information we will need from you includes:
Your Organisation or Company Name
Your Phone Details
Your Email Address
From time to time, we may also ask for details that help us to identify your preferences with regards to our website, products, competitions and promotions, or we may record site usage patterns so we can identify areas of our site that are popular, and those that are not.
Use of Personal Information
We only collect information about you that we need to process your application, to service your accounts and other needs, to offer new products and services, and to satisfy legal requirements. We may also use this information for purposes such as correspondence, site registration, allowing you to check your statement or other account details online (if available) to make a purchase, or to participate in online surveys etc.
Other Disclosure of Information
Except as set out in this Privacy statement, we will not disclose your personal information unless you have previously informed us or have authorised us to do so, or if we must do so by law. If a court or government authority orders us to disclose any of your personal information, we will use our reasonable endeavours to notify you of this promptly, to give you an opportunity to exercise your legal rights unless order or law prohibits us from notifying you or when there is suspicion of fraud or criminal activity.
Security of Your Information
We will take all reasonable endeavours to ensure that any information collected, used or disclosed is accurate, up to date and stored in a secure environment. Unfortunately though, no data transmission is 100% safe over the Internet, so we cannot guarantee 100% security of any information you send or receive from us.
Gaining Access or Updating or Correcting Your Information
Should you request it, we will provide you with access to any information we have collected from you through this website. We will also update your information if you let us know that it is inaccurate or non-current. You can contact us to access or discuss this information by sending an email to us via our contact us page.
How Long Do We Keep Information
We will keep information for as long as it is necessary to service your account or to continue to provide products and services you have requested. We will retain information for a reasonable period if you cease to be our customer, unless the law requires us to keep it for longer.