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Repairs and Servicing

Kayell Australia Pty Limited (ABN 13 087 954 149) ( Kayell ) and its Authorised Repair Agents will offer an estimate to service your out of warranty product upon inspection (prices are subject to change). If requested, the fee can include the return of your product(s) by courier to your nominated address. The fee will be added to your invoice.

If you accept the estimated repair amount, the estimate fee is absorbed into the total repair costs and only the repair fee is charged. However if you choose to decline the repair of your equipment, the estimate fee will be required before your equipment can be returned. Estimate fees can be requested prior to sending your product.

If you choose to send your repair or service via courier, please first submit a ticket via our support ticket system Click here, we will send a RMA number and the address to ship your product to. You may be asked to provide a written description of the problem, images or other relevant material.

If you choose to send your repair or service via courier, you must pay for all packing, freight and insurance costs to ship the product to Kayell or its authorised service agent. 

NOTE: Currently our Melbourne showroom is not accepting any warranty or out of warranty repairs. Please read our COVID-19 statement for how we can assist you via our Sydney store. Click here for the statement